Returns & Refunds

New, unused items can be returned within 30 days of purchase. Request an RMA number first.

How to return an item

Request a Return Material Authorization (RMA) number first: call (832) 308-3163 or send us a message with your order number. Returns without an RMA number can't be credited.
Ship the item back in a shipping box. Please don't write on or tape labels to the manufacturer's box.
Return shipping is paid by the customer, and original shipping charges aren't refundable.

What can be returned

New, unused items in original, undamaged packaging, with all parts, instructions and accessories, within 30 days of purchase.
Defective items within 30 days, in original packaging. After 30 days, defects are handled under the manufacturer's warranty.

What can't be returned

Special-order items.
Items damaged after delivery, or not in resalable condition.
Opened charts, map cards and software, and electronic components or memory cards, unless defective.

Defective items and warranty

Defective parts are exchanged for the same part.
Items needing service, under warranty or not, go directly to the manufacturer. Some brands, such as CDI Electronics (1-800-467-3371), handle returns themselves; we'll tell you if yours is one of them.

Refunds

Card payments are refunded to the original card, usually within 2–5 business days after we receive and check your return. Your bank may take a few more days to show it.
Orders paid by check or purchase order, and government orders, are credited as agreed on the order.

Cancelling or changing an order

Call (832) 308-3163 during business hours (Monday–Thursday 9–5, Friday 9–2 Central). We can cancel or change an order only before it's processed; after that, it follows the return process above.