Frequently Asked Questions

Is this website secure?

Yes. Card payments are processed by Authorize.net: your card details go into their secure payment form, so we never see your card number. Everything you submit at checkout is encrypted.

Will you give my personal information away or sell it?

No. We don't share or sell customer information to any third party, and we only send promotional emails to people who sign up for them.

What is your return policy?

New, unused items in original packaging can be returned within 30 days with an RMA number. See Returns & Refunds for the details.

How can I pay?

Visa, Mastercard, American Express and Discover, checks and purchase orders. We don't accept cash or PayPal.

Do you charge sales tax?

We collect sales tax on orders shipped to Texas and California. Approved government accounts check out tax-exempt.

When will my order ship?

Most orders ship within 1–2 business days, by UPS Ground for most orders and by freight for larger items. See Shipping.

How can I track my shipment?

We email you a tracking number when your order ships. You can also find it under My Account › My Orders. If you have any trouble, send us a message and we'll look it up.

Do you ship internationally?

No. We ship only within the United States, including U.S. territories and APO/FPO addresses. See Shipping.

Do you sell to government agencies?

Yes. We hold GSA Schedule contract 47QSMS24D003U. Government customers can shop at contract prices, download PDF quotes with the Section 889 representation, and pay with a SmartPay card or purchase order. See Government & GSA Customers.